REFUND & CANCELLATION POLICY

Website: https://astrosanatan.in/ Operated by: Astrosanatan Contact Email: astroashishpmishra@gmail.com

Last Updated: [30/07/2026]

We want your experience with Astrosanatan to be transparent and fair. This page explains exactly when you're eligible for a refund, when you're not, and how the process works.

1. TECHNICAL ISSUES ON OUR END

If your session cannot happen because of a technical problem on Astrosanatan's side — for example:

  • Connectivity/platform failure,

  • The Astrologer is unavailable for the scheduled slot,

  • A booking system error,

...you will be given the choice of:

  • (a) A free reschedule to a new convenient time, or

  • (b) A 100% refund

There is no penalty to you in this situation — the choice is entirely yours.

2. IF YOU LEAVE DURING THE SESSION

If your session has already started and you choose to end the call/chat early or disconnect before the scheduled duration is complete:

  • No refund will be issued for the unused portion of the session.

  • Rescheduling is possible only at the Astrologer's discretion, based on the reason you provide for leaving early. This is assessed case-by-case and is not guaranteed.

3. HOW REFUNDS ARE PROCESSED

  • Refunds are issued to the original payment method used at the time of booking.

  • Processing time depends on your bank/card issuer/payment app.

  • You will receive an email confirmation once your refund has been initiated.

  • If you do not receive your refund within the expected timeframe, please contact us at astroashishpmishra@gmail.com with your booking and transaction details, and we will help track it down.

4. RESCHEDULING (NOT CANCELLING)

If you simply wish to move your appointment to a different time rather than cancel:

  • Requests made 12+ hours in advance are generally accommodated free of charge, subject to the Astrologer's availability.

  • Requests made within 12 hours are subject to the Astrologer's discretion and availability.

5. HOW TO REQUEST A CANCELLATION OR REFUND

  1. Email astroashishpmishra@gmail.com with:

    • Your full name

    • Booking date/time and reference number

    • Reason for cancellation/refund request

  2. We will acknowledge your request within 48 hours.

  3. If eligible, your refund will be processed as per Section 4 above.

6. NEED HELP?

If your situation doesn't clearly fit one of the categories above, reach out — we review edge cases individually and try to be fair. Contact us at astroashishpmishra@gmail.com.